Shipping Policy

Last updated: July 24, 2026

Thank you for shopping with Nova Goods. We are committed to getting your order to you quickly and safely. Please read this policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and federal holidays). You will receive an email confirmation immediately after your order is placed, and a second email with tracking information once your order has shipped.

During high-volume periods (holidays, sales events), processing may take up to 5 business days. We will communicate any significant delays via email.

Shipping Rates & Delivery Estimates

Domestic (US) Standard Shipping: Flat rate of $10. Free on orders of $89 or more. Estimated delivery: 5–8 business days after processing.
International Shipping: Rates are calculated at checkout based on your location and carrier (USPS or DHL Express). Estimated delivery: 10–21 business days, varies by country.

These are estimated delivery windows and are not guaranteed. Nova Goods is not responsible for carrier delays beyond our control.

Shipment Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become active in the carrier's system. You can use your tracking number to monitor your shipment at any time.

Shipping Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Nova Goods is not liable for orders that are lost, delayed, or delivered to the wrong address due to an error entered by the customer. If you realize you entered an incorrect address, contact us immediately at getnovagoods@gmail.com — we will do our best to correct it before shipment, but cannot guarantee changes once an order is in processing.

Lost or Stolen Packages

If your tracking information shows "Delivered" but you have not received your package:

Check with neighbors, building management, or other household members
Wait 2 business days — carriers occasionally mark items as delivered prematurely
Contact us at getnovagoods@gmail.com with your order number

Nova Goods is not responsible for packages lost or stolen after confirmed delivery. However, we will work with you and the carrier to file a claim where applicable.

Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery at getnovagoods@gmail.com with your order number and clear photos of the damaged item(s) and packaging. We will arrange a replacement or refund at our discretion.

International Orders

Nova Goods ships internationally to select countries. International customers are responsible for all duties, import taxes, and customs fees imposed by their country. These charges are not included in our prices or shipping costs and are non-refundable. Nova Goods is not responsible for delays caused by customs processing.

Undeliverable Packages

If a package is returned to us as undeliverable (due to an incorrect address, failed delivery attempts, or refusal at delivery), the customer will be responsible for the cost of re-shipment. If a re-shipment is not requested within 14 days of notification, a refund will be issued for the product cost only — original shipping fees are non-refundable.