Return Policy

Last updated: July 2, 2026

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right. Please read this policy in full before initiating a return.

Return Eligibility

We accept returns on eligible items within 30 days of the delivery date. To qualify for a return:

The item must be unused, unworn, and in its original condition
The item must be in its original packaging with all tags, accessories, and documentation included
Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Items that have been opened, used, or show signs of wear
Skincare products, serums, or any items that contact skin once opened (for health and hygiene reasons)
Items marked "Final Sale" at the time of purchase
Gift cards
Items purchased more than 30 days prior to the return request

How to Initiate a Return

To start a return, contact us at getnovagoods@gmail.com with:

Your order number
The item(s) you wish to return
The reason for your return

We will respond within 1–2 business days with return instructions and, where applicable, a return shipping label. Do not ship items back without receiving return authorization first — unauthorized returns will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method. Nova Goods is not responsible for items lost in transit during a return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3–5 business days. If approved:

Refunds are issued to the original payment method
Processing time: 5–10 business days depending on your bank or card issuer
Original shipping fees are non-refundable

If your return is rejected (item is used, damaged by customer, or outside the return window), you will be notified and the item will be returned to you at your cost.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at getnovagoods@gmail.com with:

Your order number
A description of the issue
Clear photos of the damaged or defective item and its packaging

We will arrange a replacement or full refund at no additional cost to you. Damaged items reported after 48 hours of delivery may not qualify for a full refund or replacement.

Dispute Resolution

In the unlikely event of a dispute, we ask that customers contact us directly at getnovagoods@gmail.com before initiating a chargeback or dispute with their payment provider. We are committed to resolving issues fairly and promptly. Nova Goods reserves the right to refuse returns or refunds that do not comply with this policy.