FAQ

Orders & Shipping

How long does shipping take?
Orders are processed within 1-2 business days and arrive in 5-8 business days via standard shipping. Orders over $50 ship free.

Can I track my order?
Yes — you'll get a tracking number by email as soon as your order ships.

Do you ship internationally?
Currently we ship within the United States. Stay tuned for international shipping options.

Returns

What's your return policy?
You have 30 days from delivery to return an unused, unopened item for a full refund. See our Shipping & Returns page for details.

My item arrived damaged — what do I do?
Email hello@getnovagoods.shop with your order number and a photo, and we'll send a replacement or refund right away.

Products

Are Nova Goods devices safe to use?
Yes. Every device is tested for safety and designed for everyday at-home use. Each product page includes specific usage instructions — we recommend reading them before your first use.

How do I use my new device?
Each product page includes a "How to use" section with step-by-step instructions. If you still have questions, reach out and we're happy to help.

Do your products come with a warranty?
Most electronic devices include a limited warranty against manufacturing defects. Contact us with your order number if you run into any issues.